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Refund Policy

Get's Refund Policies

Get allows organisations to introduce their own refund policies. We encourage all organisations to clearly state their refund policies to their customers. 


Get is able to do full or partial refunds. For more about how to request for and process refunds, please refer to this help article: Requesting and Processing Digital Refunds.

Get supports the ability to refund charges made to your account, either in whole or in part. There are no fees to refund a charge, but the fees from the original charge are not returned.

We submit refund requests to your customer’s bank or card issuer immediately. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be canceled.

You can issue more than one refund against a charge, but you cannot refund a total greater than the original charge amount.

Refunds can be sent back only to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card or bank account).

Refunds to expired or canceled cards are handled by the customer’s card issuer and, in most cases, credited to the customer’s replacement card. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (e.g., check or bank account deposit).